1	Community Telecommunications Assessment Process Taking a look from both sides: providers and end-users
2	Community Technology Advisors Corp. Bill Coleman & Jane Leonard “We help communities and communications providers work together to grow.”
3	Community Technology Assessment (CTA) Overview CTA is a 45 day process designed to jumpstart local telecommunications and technology initiatives. CTA requires surveys of providers and end-users, community workshops, benchmarking and priority-setting. To be truly successful, CTA requires active participation and a commitment to act on the results.
4	CTA Goals Provide factual information on available services Educate community leaders on telecom and technology issues Understand all barriers to technology adoption Foster collaborative opportunities
5	Community Participants Windom, MN Winneshiek (Decorah) and Allamakee(Wahkon) Counties, IA Saint Joseph, MO Liberal, KS Great Bend, KS Grand Haven, MI Harmony, MN Brainerd Lakes Area, MN Sibley County, MN Clearwater River Region, ID Todd County, MN Northern Saint Louis County, MN Delaware County, IA
6	Provider Participants Qwest SBC Verizon Charter Communications Adelphia Independent Telephone Companies CLECs Wireless phone Wireless Internet Satellite Internet Fiber backbone Many small ISPs Many computer networking support companies
7	Process Commitment to the process Pre-visit Activities Visit Schedule Next Steps
8	Commitment to the Process Aquila Local Sponsor Chamber of Commerce Local economic development City Government Co-Sponsors Providers Community champions
9	Pre-Visit Activities Sponsor Education Provider and End-User Surveys Develop list Mail and email delivery Follow-up Data Entry Logistics Invitations Locations Recruitment
10	Three Day CTA Schedule Day One Orientation Community Leadership Meeting Interviews Day Two Community Workshop Strategy Session Report Writing Day Three Report Presentation Next Steps
11	Next Steps Required for success Long-term strategies Infrastructure Workforce Community awareness and education Short term strategies Provider service issues Sales opportunities
12	TOOLS Providers Survey Telpod End-user Survey Interviews Benchmarking Living in the Networked World University of Illinois-Springfield
13	Provider Survey Gathering information Focus on available services Maps generally not available Ask about barriers Include all telecom and technology providers Maintain and publish information Telpod database Directory of providers Web accessible and updateable
14	End User Surveys Major employers Education Business Government Health Care Current activities, planned technology adoptions and barriers Primary purpose is as a conversation starter Interviews can be done as an alternative
15	Benchmarking Living in the Networked World www.cspp.org University of Illinois-Springfield www.communitydevelopment.uiuc.edu/commtele/telecommindex.htm Use benchmarking exercise to drive priority setting and planning
16	Living in the Networked World (www.cspp.org) A benchmarking tool 23 questions Reviews community’s readiness in The Network (Infrastructure) Networked Places (Access) Networked Applications and Services Networked Economy Networked World Enablers
17	Community Workshop Highlights An information exchange
18	Workshop Agenda Attendee introductions Intro to telecom, technology, business cases for providers and end users, community networks Provider surveys and reports End user surveys and reports Benchmarking Strategy development Next Steps Adjourn
19	Project Priorities Are there additional issues? What should this community do?
20	Nortel Networks Solutions Development Model
21	Application Development Steps Work in small groups Develop priority application/project ideas Description should include: What issue is addressed? Who should be involved? What tasks are required? Group reporting and large group discussion
22	Next Steps Work Groups report Reality check Volunteer recruitment Next meeting
23	Findings and Reflections Some source of connectivity is usually hiding User constraints are as critical as connectivity Local networking firms are a tremendous asset People significantly undervalue their own time, connectivity and technical support Positive relationships with providers provide positive benefits As connectivity improves, recruitment of provider participation comes easier and community participation harder
24	Requirements for a Successful Assessment Aggressive participant recruitment Leadership Willingness to: Listen Learn Collaborate
25	Discussion Thank you! Bill Coleman 651-426-7741 bill@communitytechnologyadvisors.com www.communitytechnologyadvisors.com